To report any service requests please contact us at [email protected] or 972-926-6488 x 4.
A Wholesale Business Permit is required before any and all transactions with AYC. All new Distributors must complete a Distributor Application Form. Texas-based customers must complete a State Tax Certificate and State Tax Exemption Certificate. Additionally, AYC requires a copy of the state-provided business permit/license from all Distributors.
AYC reserves the right to adjust, change or cancel any and all orders due to errors in the order process, incorrect pricing and/or incorrect shipping costs.
Following the updated UPS requirements for damaged items, we will need all the following information. We will be UNABLE to ship replacements until all requirements are met.
· Photo 1: A photo of the damaged item.
· Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).
· Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).
· Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
· Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
· Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
· Photo 7: Dimensions of the box including the package height, length, and width provided in the body of the email.
** Note: All photos must be in jpeg or bitmap format.
*** If all information above is not provided, all claims with damages will be denied and no replacements will be sent.
Large or fragile package orders will be shipped via Less Than Truckload (LTL) using a Freight Carrier. Expedited services and accessorial services, such as Lift Gate and Inside Delivery will be additional. Large package is defined as when a package’s length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches (330cm).
Requests for in-person pickup or 3rd Party pickup may be approved at the discretion of AYC. Distributors who choose to use their own freight carrier has the option to provide AYC with a Bill of Lading and schedule their pick-up during AYC’s dock hours which are between 3-5 PM CST. We will ship your order by Collect or Third Party Billing. Distributor-provided BOLs must be paid by Collect or Third Party Prepaid. By choosing to use your own shipping, Distributor and/or Consumer assumes full responsibility of the shipment in regards to freight claims and damages. A Handling Fee of 1% will be applied to all 3rd Party Freight orders. All in-person pickup requests need to be placed a minimum of two hours in advance. Local pickup times are between 9-3 PM CST.
When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. It is your duty to educate your customers on the proper procedure(s) for receiving shipments. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact AYC immediately. AYC highly recommends taking pictures of all shipments before removing any packaging material.
When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the Distributor needs to contact and report them to AYC within 72 hours, otherwise any possible service requests will be denied.
If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to AYC’s Service Team to help determine the best possible course of action.
If products are delivered to the Distributor and/or consumer and the shipment is refused for reasons other than shipping damage, then the Distributor will be subject to a 25% restocking fee plus all applicable freight charges.
If proper freight receiving protocol is followed, AYC will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then AYC will be unable to guarantee any resolution for the damaged shipment.
Pedicure Spas (1 Year Warranty)
a. Massage Chair
i. Internal mechanisms
ii. Seat frame actuators (For the DX, PI, and EX chairs only)
iii. Gas spring (CX chair only)
iv. Remote (excluding cracked screens, broken buttons, and water damage)
iv. Electric jet motor (excluding the cover)
v. LED (excluding the cover)
vi. Drain assembly
vii. Air buttons
viii. Electrical control box
ix. Discharge pump motor
Customer/Technician Chairs/Stools (1 Year Warranty)
a. Pneumatic Pump
Styling/All-Purpose/Barber Chairs (1 Year Warranty)
a. Hydraulic Pump
c. Gas Spring (All-purpose/Barber chairs only)
d. Seat Bracket
e. Headrest Connector (All-purpose/Barber chairs only)
Hair Dryers, Steamers & Processors (1 Year Warranty)
a. Internal Mechanisms
Backwash Units (1 Year Warranty)
c. Braided Hoses
Towel Steamers/Warmers/Sterilizer (1 Year Warranty)
a. Control Box
b. Floater (360 only)
c. Starter (209 only) & Internal Components (209 & 389 only)
Facial Steamers/Multi-Function Machines (1 Year Warranty)
a. Water Sensor/Thermostat
b. Power Transformer(s)
c. Multi-Function Machines
i. Galvanic Function
ii. Woods Lamp (excluding light bulbs)
iii. Brush adaptor (handheld part only, excluding brush attachments)
iv. High-Frequency Function (excluding glass tube attachments)
Autoclave Sterilizer (1-year Warranty)
a. Internal Components
Ring Light (1-year Warranty)
a. Internal Mechanisms(not including light bulb)
Miscellaneous Furniture (1 Year Warranty)
a. Nail Dryer Tables
b. Kid Pedicure Spas